As a solution, Prosite developed ProBusinessTools to address the needs of service companies. “We noticed that service companies of all sizes and across many different industries didn’t have the tools to offer customers a satisfactory installation and/or service experience” said Warren. Today, ProBusinessTools offers scheduling, work order and inventory management, accounting, dispatching and reporting to its clients. Warren believes his software excels above its competition with its point-of-sale scheduling which allows non-service employees the power to schedule, seamless integration between multiple companies using ProBusinessTools, and its web-based, quick setup, ease of use and dedicated support team.

There were several hurdles the ProBusinessTools developers had to overcome when developing the software. One hurdle was working with several non-technical service companies to identify the needs of an enterprise software. The Prosite project managers and developers were able to communicate on a very basic level to these non-technical companies in order to develop exactly what was asked for and needed. Since no company uses the software exactly the same, another hurdle was developing ProBusinessTools to be compatible and customizable with hundreds of preferences for each company. The last hurdle was allowing companies to pass data between themselves and other companies using ProBusinessTools. Several companies currently using ProBusinessTools pass work orders and calendar information between clients and subcontractors so information is visible by both users.

ProBusinessTools has exceeded expectations since its beginning. The software was developed with a goal of 1,000 users. This goal was met in 2002. Five years later ProBusinessTools hosts more than 25,000 users.